COVID-19: How we respond
Our Factory Outlet Studio Is Open
We look forward to welcoming you through our doors, while also taking careful steps to ensure a safe and relaxing environment. Here’s what to expect:
Planning Your Visit
- Opening hours: Weekdays 10 am – 7 pm, Weekends 10 am – 7 pm
- Walk-in any day of the week, or book our weekday-only appointment slots for dedicated consultation. Please adhere to government regulations by keeping group sizes to a maximum of 2. We will deny entry to groups of 3 or more.
- We recommend visiting on weekdays or dropping by early on weekends to avoid the crowd.
- As Per government regulation and guidelines, there may be a need to wait in queue for a short while to maintain visitor quota limits. We thank you for your understanding.
Entering the Showroom Studio at 217 Kallang Bahru Level 4, Take the lift at loading bay to the 4 Floor.
- All visitors must check in via SafeEntry for contact tracing purposes, undergo temperature screening and sanitise their hands before entering.
- Enter strictly via our main entrance at ground floor, along 217 Kallang Bahru road. Kindly follow floor indicators and keep 1 meter distance from others ahead.
- If you have a pram or wheelchair, kindly take the lift at the building’s unloading and loading lobby for lift access to level 4.
Browsing & Shopping
- We look forward to having you experience our products! Please be patient while waiting for your turn when there are other shoppers trying the furniture.
- Kindly keep your masks on at all times and ensure at least 1 meter distance from others.
- Our staff will politely disperse any gatherings of more than 2 people with effect during the government regulated period.
Checkout & Payment
- You may choose to checkout with our staff at the counter (cashless payment), or self-checkout using our computer kiosks or your mobile device.
- Demarcation lines are indicated to ensure a congestion-free checkout area.
- All visitors must check out via SafeEntry before leaving the studio.
Strict Hygiene & Safety Standards
- Our staff wear masks and screen their temperature twice a day.
- All furniture items will be disinfected daily, and we will frequently sanitise high-contact surfaces such as iPads, iMac, computers, and counter-tops.
- Finally, we disinfection daily in the morning and evening to ensure our studio is ready for reopening.
Keeping Deliveries Safe
Your safety remains our priority as we work with our delivery partners to beautify and glam up your home.
- Delivery personnel undergo daily temperature checks and wear masks throughout delivery.
- As precaution, delivery and customer service teams may enquire about your health, quarantine status and travel history in the last 14 days.
- Exact steps may differ between carriers, but rest assured that safeguarding your well-being remains a top priority to our network of partners.
- As part of our safety measures, you may now opt for self-assembly and our delivery partners will place your unassembled item(s) at your doorstep upon arrival. To do so, simply request the Contactless Delivery during checkout. If you have already placed an order and would like to request for Contactless Delivery, please contact us at our email address or call 91088188.
Stay Comfy At Home
Staying in during this period with the right furniture is now more important than ever before. Double up a better dining table as a work desk, soften your crib with poufs and rugs, or upgrade your sofa for comfy days.
Enjoy our range of services designed to help you stay home better:
Want to see how our designs look in your space? Call for a video tour of our studio showroom, allowing you to visualize and image our products in your home or office setting and checkout in just a few easy taps.
Easy Disposal Service
We have significantly reduced our disposal service rates to serve you better! For full details and disposal rates, please contact us at 91088188.
Can’t move in yet? Enjoy up to 2 months of free storage for your purchased items until you’re ready to have them delivered. To request, simply indicate a note in the Special Request section during checkout or contact us by whatsapp us at 91088188.
Virtual Video Studio Tour by Whatsapp at 91088188.
Take a virtual tour of our studio and explore products on display from the comfort of your home. Note:
We’re here if you need to talk.
There is no telling how the situation may evolve, but we will be sure to keep you updated of any further changes here.
Got questions? Reach out to us via our website live chat! We're here to support you daily – from 10 am – 7 pm on weekdays and 10 am – 7 pm on weekends. Should you have any concerns or queries, email us / whatsapp us at 91088188.
In the meantime, we’ll keep doing what we do – making furniture you enjoy and love. We promise to keep you inspired and create imagination on our social channels too… after all, a little distraction goes a long way.
The TeakCo Team